Rules & Regulations
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Free Ground shipping offer applies to prepaid purchases shipped to Canadian destinations and includes FREE insurance of $100.00. Orders must meet the minimum purchase requirement of $199.00 CDN to qualify.
Shipping Delivery Times
All shipping times begin the next business day following order verification. Orders verified after 3PM Eastern Standard Time will be processed the following business day.
Delivery Standards for Free Shipping
All shipping times are estimates only unless you have chosen a guaranteed delivery service (see rush shipping) where shipping times are guaranteed to most major cities in Canada. Many Rural areas do not qualify for guaranteed delivery services. Please call us if you have any questions. Free shipping offer does not apply to music subscriptions, or products being shipped to the USA.
Our Free Ground Shipping Partners include:
Canada Post - For a detailed estimate of shipping time, or tracking your package, please visit the Canada Post Website at
Purolator - For a detailed estimate of shipping time, or tracking your package please visit the Purolator Website at
Fedex - For a detailed estimate of shipping time, or tracking your package please visit the Fedex website at
If you find a lower legitimate advertised price, including our own price, on an item of the same brand and model number as you purchased, and submit a Price Match Guarantee application form within 30 days from the date of your purchase, Acclaim will refund you the difference in the form of a Credit Memo or Gift Certificate
Got a question about American DJ FS1000 Followspot System with tripod stand? Having a technical issue? Call our store toll free at 1-888-472-0070 Monday to Saturday, 9am to 5pm for advice or support for your purchase.
If you wish you can also contact us via our website.
You will note that we offer CSA approval on every product that we sell in Canada where applicable.
CSA is a short form name for the Canadian Standards Association, an orgranization which tests and approves everything from Hockey Helmets to Automobiles, to electrical devices. Any item which could adversely affect the health or welfare of someone living in Canada.
Many countries have similar testing agencies, however CSA is regarded as one of the best in the world. Many of the products we sell are electrical in nature and by making sure that your products are CSA approved you can rest assured that they are safe to use and will not cause harm to you or others who operate these items. These days many manufactured goods come from overseas markets and offer little to no quality control, let alone safety features.
CSA testing is performed on every item we sell to make sure that the products are safe. This testing does cost a little extra per item, but the benefits can be huge.
For instance, did you know that if you are the owner of a product which is not CSA approved and that item is proven to be the cause of a fire that you personally can be held responsible for all damages and insurance claims. Many stores do not force their suppliers to ensure that the products they sell are CSA approved, We believe that making our customers safe is a number one priority and have been working with every one of our suppliers for many years to make sure that their products meet CSA standards. If you would like to know more about CSA testing and standards please visit their website.
We offer a first rate on-site warranty service and repair depot for all items purchased through our retail outlets and online store.
Loaners/Reduced rate rental items (subject to local availability) are available while your equipment is being serviced. Should the need arise, we have you covered.
If you have a warranty concern, please contact us at 1 888 472 0070 to obtain a warranty RA number.
Items purchased at one of our retail outlets may be returned in person during business hours.
Items purchased on-line must contact our toll free number and discuss the problem with our customer service team who will then advise you of steps required to complete your warranty service.
Return shipping cost is the responsibility of the customer and your warranty return must include a copy of your original sales receipt or invoice with a detailed explanation of the nature of your issue so that we can make a hasty repair.
Once repaired your item will be returned to you and will ship for free unless oversize or beyond point.