Welcome to our Help Centre. This area provides answers to many of our commonly asked questions. If you need further help, please also see our FAQ section or contact our North American Toll Free number at 1 888 472 0070. Our customer service team will be more than happy to give any advice or assistance you may need.
Acclaim Sound & Lighting is Canada's leading online supplier of musical instruments, professional audio, lighting, music, and karaoke products. Founded in 1989, our company has been able to sustain a continued growth rate of nearly 100% per year. Our founding principles have always been to provide the best possible products for the best possible price with the utmost importance being placed on superior customer service. Acclaim Sound & Lighting is a pioneer in the Canadian Entertainment, Nightclub and DJ industry. We are the first, and still the largest online retailer of professional gear in Canada. This site was entirely built by our technically savvy staff, so, if you are looking for a little more than mail order, then you have come to the right place. We are Allied Members of the Canadian Disc Jockey Association, active members of our local chamber of commerce and several of our staff have written many articles for online and print based industry publications.
Where?Click here for a printable Driving Map
Where the Heck is North Bay? Located on the beautiful shores of Ontario's Lake Nipissing, home to the Dionne Quints and the North Bay Heritage Festival and Air Show, North Bay is a thriving city with a technology base unequalled in many other parts of Canada. Our business depends heavily on the latest technology to keep in touch with our ever expanding customer base, and, to help keep our employees happy North Bay offers many lifestyle qualities which cannot be had in other parts of Canada. The average commute to work is ten minutes, colleges and schools receive top rankings, and the great outdoors (mosquitoes excepted) are right at your fingertips 24 hours a day. We are centrally located to almost all parts of Canada and the USA which translates into better shipping prices and times to your location. Grab a map of Canada, draw an x through it and you almost end up on our doorstop ;).
Why?I am not really familiar with your company...why should I do business with you? Thousands of satisfied customers deal with us on a regular basis and our repeat customers keep asking us why we don't advertise more......the answer is quite simple. Less money spent on advertising translates into better prices for our customers. Our staff have been working in this industry virtually since it started. We have fully trained, experienced and knowledgeable staff that can help you wade through the myriad of technology to find the product that is right for you. Ongoing assistance, training and advice is always just a phone call away.
When?Retail location hours:
Telephone orders:
9am to 5 pm Monday to Saturday
Emergency Calls:
24 hours a day
Online Shopping
24 hours a day
What?
If you have a problem with your order please call our toll free number during business hours and we will be happy to verify your order and tracking status.
How?To place an order you can reach us in many different ways.
Toll Free 1 888 472 0070
Phone: 1 705 472 0070
Fax: 1 705 472 0020
or, visit the store (Click here for a printable Driving Map)
Acclaim Sound & Lighting
755 Main Street East, "on the overpass"
North Bay, Ontario
P1B 1C2
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