Orders

Placing your order (Stage 1)

You have several different ways to place an order with our company.
Telephone Orders
Call 1 888 472 0070
9am-7pm EST Monday - Friday. 
9am-5pm EST on Saturdays.

Visit us today! - In Person

Acclaim Sound & Lighting
RETAIL OUTLET
(Click here for a Google Street View)
755 Main Street East, "on the overpass"
North Bay, Ontario
P1B 1C2
Toll Free 1 888 472 0070
Phone: 1 705 472 0070
Fax: 1 705 472 0020
Retail Outlet - 755 Main St East
Hours of operation
9am-7pm EST Monday - Friday. 
9am-5pm EST on Saturdays.

Acclaim Sound & Lighting
WAREHOUSE OUTLET
(Click here for a Google Map)
381 Stevens St.
North Bay Ontario
P1B 4M9
Phone: 1 705 476 6771
Warehouse Outlet -  381 Stevens Street
Hours of operation
10am-5pm Monday-Friday
By appointment on Saturdays

On-Line / Website Orders
We have thousands of items available for sale.  To make a purchase, find the item you want easily by performing a quick search (white box near top left corner of page....type in a word or short phrase and hit the "enter" button on your keyboard).  You can also find items by clicking the links to any of our departments or by browsing our specials pages.  To purchase an item you will need to "add" the item to your shopping cart.  The shopping cart keeps a running tally of the items.  You can easily add or remove items from your "cart" at anytime.  To do so....click the "view cart" link and you will be taken to a special page which will list all of the items in your cart and show you any discounts which may apply to your items. When you have finished adding items to the cart, you will need to click on "checkout" where you will need to specify a payment method and shipping options.  If you have not yet created a user account, you will need to complete all required information before completing the checkout process.  After you have submitted your order, an email will be sent to you and your order will be held in queue until you are contacted by the order processing team.

Order Verification (Stage 2)

All orders processed on our website are subject to order verification processes which protect you in the event of identity theft and fraud. Our secure servers accept your transactions, however they are not fully processed until we contact you via telephone. Please ensure that you have provided us with a verifiable daytime telephone number along with your order. All orders will be verified between 9am and 5pm Eastern standard time. To expedite the order verification process, please ensure that you have a copy of your order and have ready access to all information provided on the order.  All order verification phone calls may be recorded for security purposes and may be monitored for quality assurance programs. We respect your privacy and we want to fight fraud in the safest and most secure manner. Order verification processes are the only acceptable method to ensure that the information you provide to us can never be intercepted by a third party. Rest assured that you are buying with privacy and confidence at all times when using our website.
Changes or substitutions to your order can be easily handled during your verification phone call.  If you forgot to add that "all important item" no problem, our customer service team will gladly assist you.
Stage 2 processing will also indicate whether an item is back ordered and an ETA will be provided to you during the discussion with the verification team. 

Order Processing (Stage 3)
After your order has been verified with our processing team,  you will receive a final "retail invoice" in PDF format via email indicating the items you have purchased, shipping method chosen, payment method acceptance and all relevant information related to your order.  The "retail invoice" will detail any items changed or modified with the processing team and will provide estimates and warehouse locations for the items being shipped to you.  All orders processed before 3pm Eastern Standard time are usually shipped out the same day but due to seasonal volume fluctuations, orders may ship the next business day unless special priority shipping arrangements have been made.

Packing and Shipping (Stage 4)
Our warehouse team receives a copy of your order and items will be packed and shipped according to your specifications from our retail warehouse or region specific warehouses depending on the items contained in your order.  Our warehouse staff are very careful to pack your order in the best manner possible to ensure the items arrive at your door in excellent condition. 

Please take note that some items (Guitars, Basses, and stringed instruments are always double boxed for your protection), however courier and freight companies will not always honour damage claims for these items due to their delicate nature.  If you want to guarantee a worry free shipment we strongly advise the purchase of a hardshell case for all musical instruments.  Doing so, reduces the risk of contents damage by almost 90%. We rarely see claims for shipping damage, on any item we sell, however guitars shipped without a hardshell case are the number one contender for damage claims.

When your order has been packed and shipped you will receive an additional copy of your "retail invoice" in PDF format via email with tracking information and date of shipment.  To track your shipment simply follow the instructions contained in this email.  Note... depending on shipping  method chosen some items may be more difficult to track such as LTL or large items shipped via trucking companies as their systems are only updated as items pass thru major terminal points.  If your item is being shipped from a region specific warehouse we do not have immediate access to their shipping systems, but if you call or email we can gladly respond to your request for tracking information within a 24 hour period on most business days.  Please note that our region specific warehouses are not open on weekends and we are not able to respond to tracking info requests when they are closed.

Price Match Guarantee

We will gladly match or beat any advertised price in Canada or the USA. Item must be new and in factory sealed condition and sold by an authorized dealer. Sorry but we cannot match online auction prices, however, (we will try to give you the best deal possible) and many of our products are already priced lower than can be found on some of these sites once you factor in all costs including insurance, warranty and border conversion fees.   All price match requests will be examined on a case by case basis. Please call our toll free number 1 888 472 0070 for more information. Please note that all price match requests will require verification which can cause slight delays in order processing.

 

FREE SHIPPING OFFER - Exclusions and details.

Free shipping offer applies to prepaid purchases shipped to Canadian destinations and includes full insurance on your order. Orders must meet the minimum purchase requirement of $199.00 CDN to qualify for free shipping.

Oversize packages and single items weighing more than 50lbs (cubed shipping weight) may not qualify for free shipping as they cannot be delivered by normal shipping channels. Oversize items weighing more than 50 lbs (cubed weight) will be subject to a shipping charge of $1.00 per pound for most shipments to Canada, and up to $3.00 per pound for shipments to the USA. Oversize item rate quotes are readily available for any item simply by calling our toll free number or by placing your order online. Our customer service team will review your order and will advise you whenever one of your items is classified as an oversized product. We will never bill you until you have given us the green light and items will not be shipped until we contact you by telephone to confirm the accuracy of shipping charges for oversize items. Please call us directly if you require further information.

Shipping Delivery Times

All shipping times begin the next business day following order verification. Orders verified after 3PM Eastern Standard Time will be processed the following business day.

Delivery Standards for Free Shipping (via expedited parcel service)

• Regional 1-2 business days
• National 2-7 business days

For a detailed estimate of shipping time, tracking your package or for quotes to the USA please visit the Canada Post Website at Canada Post Online Tools.

Some restrictions apply to remote communities which are not serviced regularly by Canada Post Expedited Parcel Service. Free shipping offer does not apply to music subscriptions, products being shipped to the USA, or used gear. Free shipping offer is not available for C.O.D. orders. COD Orders are subject to all normal shipping charges. Free shipping offer is based on Canada post expedited parcel service only. Orders requiring Premium shipping options such as Purolator, Priority Courier, BPX or Express Post will be subject to all normal shipping charges.  All shipping times are estimates only unless you have chosen a guaranteed delivery service where shipping times are guaranteed to most major cities in Canada. Many Rural areas do not qualify for guaranteed delivery services. Please call us if you have any questions.

NOTE: Some items may be shipped from our warehouse locations in Toronto or Montreal. These shipments will often be upgraded to Purolator or UPS shipping services at no additional cost to you.  

Product returns

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Quality assurance guarantee

If you are not completely satisfied with your purchase from Acclaim Sound and Lighting, simply return it to us within 30 days of the invoice date for a refund or exchange for full merchandise value. 1. Call 1.888 472 0070 for a return authorization number. 2. Re-pack the item in new condition. Please double box item including its original packaging (including all inserts, manuals and accessories) and send it back to us, return postage must be paid by the customer. Products in like new condition will receive an exchange or refund for the full merchandise value.  Free shipping and insurance offer amounts will be deducted from your credited value. Damaged or defective items must be reported immediately upon receipt. Failure to report defects or damage within 15 days will nullify this guarantee. Items shipped to the USA do not qualify for this offer.

NOTE: Please do not use DUCK tape when returning packages....clear box tape is the best choice to avoid damage to your packaging. 

Return Exceptions:

• Cartridges and styli
• bulk cable
• fog, bubble, haze or snow juice
• carpeting
• replacement lamps
• LPs, CDs or software that has been unsealed/opened
• slipmats
• clothing
• color media (gel)
• Mouth pieces
• Expendable supplies
• Marked down/discounted items^*

^{* Items which have been marked down or discounted in any way may not be returned without prior written permission unless defective or damaged.}

All approved returns must be in new condition with all original boxes, accessories, and packaging or they will be subject to a 20% restocking fee. Gear that has been rack mounted, damaged gear due to misuse, and any product that looks used and cannot be resold as new, will automatically be charged a 20% restocking fee. Ask your sales representative if you are unsure if the fee applies to your return.

All special order items are 100% guaranteed to be free of defects by the manufacturer. Since these item(s) are specifically ordered for you, they cannot be returned for credit or exchange.
 

PAYMENT METHODS ACCEPTED

• Interac Online Email Cash Transfer - We are proud to offer the newest way to pay from certapay.com. This service is available to any person in Canada who has a valid email address and deals with a participating banking service. This service is currently available from most Major Canadian Banks. Please visit your online banking service to see if they have a link for Interac transfer or Send Money Online. No hassles and very minimal fees when compared to other online services such as paypal.
• Wire Transfers - We gladly accept telephone wire transfers. Please call us toll Free 1 888 472 0070 for our commercial account information which will be needed in order to process this choice.
• Credit Cards - We gladly accept Visa, Master Card, and American Express with verifiable shipping addresses. For your protection, orders are sent only to the billing address of the cardholder. Special arrangements may be made for orders that need to ship to an alternate address. If you need to ship to a different address than your billing address please use another payment method such as Interac online or Paypal.
• CREDIT CARDS - INTERNATIONAL CUSTOMERS - Outside Canada/USA - Due to the high risks presented by international credit card systems we currently do not accept credit cards from outside of Canada / USA. We are very sorry for any inconvenience. If you wish to place an order please select the Paypal or Purchase Order payment option at checkout. The total amount of the products including shipping must be prepaid in FULL via paypal and you must have a verified shipping address.. All orders are shipped FOB North Bay and items may be subject to import duties and tariffs when they arrive at your destination. Insurance is optional but highly recommended. Please note that overseas shipments can be very expensive and will often far exceed the value of the item you may want to purchase. Before choosing this option please investigate the shipping cost of importing the item from Canada to your country. Your can get shipping quotes to your country by visiting www.canadapost.ca
• Interac / Debit Cards Our retail location can process this type of payment. This service is not available for online purchases, however you can use Paypal or Interac Online for website purchases.
• Checks & Money Orders - Preprinted personal and business cheque orders can be shipped immediately upon verification approval. This process takes a minimum of ten business days and can take up to 14 business days. If you need your order to be shipped in a hurry please consider a different payment method. Orders cannot be released until we have processed your cheque and the waiting period has been served.
• Purchase Orders - For the convenience of our larger business, institutional and government customers, purchase orders will be accepted on a credit approval basis. To qualify for credit approval, you must call our Toll Free Number 1 888 472 0070 to request a credit application. Purchase Orders can be placed by phone providing a confirming fax or mailed copy of the purchase order is received. Minimum $100 for all POs. For more information call us at 1 888 472 0070
• Business Leasing - Why tie up your business cash when you can make low monthly payments? Please call a sales representative for lease rates and applications.

PRIVACY STATEMENT

We respect your privacy!

Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.

Internet security and the personal information of our customers is something that we take very seriously. We do not sell, assign, lease or otherwise share our customers personal information with any person, legal entities or corporations. Customers may occasionally receive E-mail from our company and may remove their name from our mailing lists at any time by sending us an email or calling our toll free number. All mass email transmissions sent from our company use the Constant Contact Mailing list service. Personal information is guaranteed secure. For more information you can visit the constantcontact.com website.

SITE SECURITY:

We employ the latest encryption and security technology in all areas of acclaim-music.com where you provide us with personal or account information. This is done to protect you from unauthorized use of the information you send to our server. To make sure that your browser includes the latest security features available, download and install the latest version of your favorite browser, Firefox (Mozilla) or Microsoft Internet Explorer. For privacy purposes, once you give us any information relating to you it is stored on a highly secure server that is not accessible via the Internet. We also use GEOTrust software to enable the use of digital certificates. Click on the GEOTrust logo to confirm that we are a secure site. For your security, the verification process happens in the background every time you place an order.