ORDERS
Placing your order (Stage 1)You have several different ways to place an order with our company.
Internet/Telephone Orders
Call 1 888 472 0070
9am-5pm EST Monday - Friday.
9am-5pm EST on Saturdays.
Visit us today! - In Person
Acclaim Sound & Lighting
RETAIL OUTLET
755 Main Street East, "on the overpass"
North Bay, Ontario
P1B 1C2
Toll Free 1 888 472 0070
Phone: 1 705 472 0070
Fax: 1 705 472 0020
Retail Outlet - 755 Main St
East
Hours of operation
9am-5pm EST Monday - Friday.
9am-5pm EST on Saturdays.
Acclaim Sound & Lighting
WAREHOUSE OUTLET
381 Stevens St.
North Bay Ontario
P1B 4M9
Phone: 1 705 476 6771
Warehouse Outlet - 381
Stevens Street
Hours of operation
10am-5pm Monday-Friday
By appointment on Saturdays
On-Line / Website Orders
We have thousands of items available for sale. To make a purchase,
find the item you want easily by performing a quick search (white box
near top left corner of page....type in a word or short phrase and hit
the "enter" button on your keyboard). You can also find items by
clicking the links to any of our departments or by browsing our specials
pages. To purchase an item you will need to "add" the item to your
shopping cart. The shopping cart keeps a running tally of the items.
You can easily add or remove items from your "cart" at anytime. To do
so....click the "view cart" link and you will be taken to a special page
which will list all of the items in your cart and show you any
discounts which may apply to your items. When you have finished adding
items to the cart, you will need to click on "checkout" where you will
need to specify a payment method and shipping options. If you have not
yet created a user account, you will need to complete all required
information before completing the checkout process. After you have
submitted your order, an email will be sent to you and your order will
be held in queue until you are contacted by the order processing team.
All orders processed on our website are subject to order verification
processes which protect you in the event of identity theft and fraud.
Our secure servers accept your transactions, however they are not fully
processed until we contact you via telephone. Please ensure that you
have provided us with a verifiable daytime telephone number along with
your order. All orders will be verified between 9am and 5pm Eastern
standard time. To expedite the order verification process, please ensure
that you have a copy of your order and have ready access to all
information provided on the order. All order verification phone calls
may be recorded for security purposes and may be monitored for quality
assurance programs. We respect your privacy and we want to fight fraud
in the safest and most secure manner. Order verification processes are
the only acceptable method to ensure that the information you provide to
us can never be intercepted by a third party. Rest assured that you are
buying with privacy and confidence at all times when using our website.
Changes or substitutions to your order can be easily handled during
your verification phone call. If you forgot to add that "all important
item" no problem, our customer service team will gladly assist you.
Stage 2 processing will also indicate whether an item is back ordered
and an ETA will be provided to you during the discussion with the
verification team.
Order Processing (Stage 3)
After your order has been verified with our processing team,
you will receive a final "retail invoice" in PDF format via email
indicating the items you have purchased, shipping method chosen, payment
method acceptance and all relevant information related to your order.
The "retail invoice" will detail any items changed or modified with the
processing team and will provide estimates and warehouse locations for
the items being shipped to you. All orders processed before 3pm Eastern
Standard time are usually shipped out the same day but due to seasonal
volume fluctuations, orders may ship the next business day unless
special priority shipping arrangements have been made.
Packing and Shipping (Stage 4)
Our warehouse team receives a copy of your order and items will
be packed and shipped according to your specifications from our retail
warehouse or region specific warehouses depending on the items contained
in your order. Our warehouse staff are very careful to pack your order
in the best manner possible to ensure the items arrive at your door in
excellent condition.
Please take note that some items (Guitars, Basses, and stringed
instruments are always double boxed for your protection), however
courier and freight companies will not always honour damage claims for
these items due to their delicate nature. If you want to guarantee a
worry free shipment we strongly advise the purchase of a hardshell case
for all musical instruments. Doing so, reduces the risk of contents
damage by almost 90%. We rarely see claims for shipping damage, on any
item we sell, however guitars shipped without a hardshell case are the
number one contender for damage claims.
When your order has been packed and shipped you will receive an
additional copy of your "retail invoice" in PDF format via email with
tracking information and date of shipment. To track your shipment
simply follow the instructions contained in this email. Note...
depending on shipping method chosen some items may be more difficult to
track such as LTL or large items shipped via trucking companies as
their systems are only updated as items pass thru major terminal
points. If your item is being shipped from a region specific warehouse
we do not have immediate access to their shipping systems, but if you
call or email we can gladly respond to your request for tracking
information within a 24 hour period on most business days. Please note
that our region specific warehouses are not open on weekends and we are
not able to respond to tracking info requests when they are closed.
30 DAY PRICE MATCH GUARANTEE
We will gladly match or beat any advertised price in Canada or the USA
for up to 30 days from the date of purchase. If you find a lower price,
please contact us by phone at 1 888 472 0070
We will match that price and give you an extra 10%
of the difference as an additional discount. Item must be in stock, in
factory sealed condition and sold by an authorized dealer. Sorry but we
cannot match online auction prices, however, (we will try to give you
the best deal possible) and many of our products are already priced
lower than can be found on some of these sites once you factor in all
costs including our free shipping, free shipping insurance, CSA
protection, warranty coverage and border conversion fees. All price
match requests will be examined on a case by case basis. Please call our
toll free number 1 888 472 0070 for more information. Please note that
all price match requests will require verification which can cause
slight delays in order processing.
If you find a lower legitimate advertised price, including our own price, on an item of the same brand and model number as you purchased, and submit a Price Match Guarantee application form within 30 days from the date of your purchase, Acclaim will refund you the difference. (Applications submitted within 30 days from the date of purchase will be refunded in the form of a Credit Memo or Gift Certificate)
FREE SHIPPING & SHIPPING INSURANCE OFFER
Free shipping applies to prepaid orders over $199.00 within Canada.
excludes oversize items-beyond point (see below)
Free Shipping offer includes your choice
of Fedex / Purolator Ground Service or Canada Post Expedited Parcel
Service. We reserve the right to choose the best method to your
destination and will often provide a FREE upgrade on your shipping
method whenever possible.
TIP: if you have a mixed order with standard and oversize items - all standard size items will
ship for free if the order is over $199. Create a separate order for
oversize items and our customer service team will bundle your order so
that you will only pay for oversize / beyond point items.
FREE INSURANCE ON ALL SHIPMENTS
Free Insurance applies to every single package we ship! Even when your order is below our free shipping threshold. AWESOME!
All shipments via Canada Post Expedited Parcel are 100% insured for loss or damage in transit.
All shipments via Fedex Ground or Purolator are fully insured for $100 loss or damage in transit.
All shipments via oversize items option 1 or option 2 are insured for $500 loss or damage in transit.
Additional shipping insurance is available for any item at 4% of insured value above the free insurance threshold where applicable. Please contact our customer service team at
1 888 472 0070 or provide the request for extra shipping insurance in the comments section of the final checkout page.
NEED RUSH SHIPPING??
Orders requiring RUSH shipping are best handled via telephone at 1 888 472 0070. We can provide real time shipping quotes for Purolator Air, UPS, Priority Courier, and BPX. All shipping times are estimates only unless you have chosen a guaranteed delivery service where shipping times are guaranteed to most major cities in Canada. Many Rural areas do not qualify for guaranteed delivery services. Please call us if you have any questions.
EXCLUDED ITEMS FOR FREE SHIPPING
OVERSIZE
Large packages over 36" tall and single
items weighing more than 50lbs (cubed
shipping weight) may not qualify for free shipping as they cannot be
delivered by normal shipping channels. Oversize items are tall, heavy or
bulky items which are more difficult to ship. We will gladly review
any request for oversize shipping, however keep in mind...the larger the
size of the box...the more expensive it will be to ship for many
different reasons. Oversize item rate
quotes are readily available for any item simply by calling our toll
free number or by placing your order online. Our customer service team
will review your order and will advise you whenever one of your items is
classified as an oversize product. We will never bill you until you
have given us the green light and items will not be shipped until we
contact you by telephone to confirm the accuracy of shipping charges for
oversize items. Please call us directly at 1888 472 0070 if you require
further
information.
TIP: if you have a mixed order with standard and oversize items - all standard size items will
ship for free if the order is over $199. Create a separate order for
oversize items and our customer service team will bundle your order so
that you will only pay for oversize / beyond point items.
BEYOND POINT
Beyond Point means that your address is designated as a remote location
/ rural location or difficult to service such as an island or high risk
location. Shipping and Courier rates for Beyond Point addresses can be
extremely high (sometimes 10x higher than standard rates) and are
therefore not eligible for free shipping).
If your address is designated as
"beyond point" you will be contacted at time of order verification and
all shipping charges will be disclosed to you before shipment.
Free
shipping offer does not apply to
-music subscriptions
-products shipped to the USA
-used gear
-C.O.D. orders.
Note: In the event of a product return
or refused shipment on items which shipped for free... actual shipping
cost will be deducted from your credited value.
SHIPPING DELIVERY TIMES
All shipping times begin the next business day following order verification. Orders verified after 3PM Eastern Standard Time will be processed the following business day.
Delivery Standards for Free Shipping
- Regional 1-2 business days
- National 2-7 business days
Delivery Standards for Transport /Oversize items
- Regional 1-2 business days
- National 2-10 business days
For a detailed estimate of shipping time, tracking your package or
for quotes to the USA please visit
Canada Post - Canada Post
Online Tools.
Fedex - www.fedex.ca
Purolator -www.purolator.ca
NOTE: Some items may be shipped from
our warehouse locations in Toronto or Montreal. These shipments will
often be upgraded to Purolator, Fedex, UPS or other premium shipping
services at no additional cost to you...however there may be delays in
providing up to date tracking as these warehouses can only provide
updates to us every 48 hours not including weekends.
PRODUCT RETURNS
100% We'll Make You Happy Guarantee
If you are not 100% completely satisfied
with your purchase from Acclaim Sound and Lighting, simply return it to
us within 30 days of the invoice date for a refund or exchange for full
merchandise value.
1. Call 1.888 472 0070 for a return authorization
number.
2. Re-pack the item in new condition. Please double box item
including its original packaging (including all inserts, plastic bags, manuals and
accessories) and send it back to us, return postage must be paid by the
customer.
NOTE: Please do not use DUCK tape when returning packages....clear box
tape is the best choice to avoid damage to your packaging.
3. Products in like new condition will receive an exchange or
refund for the full merchandise value.
Note: In the event of a product
return or refused shipment on items which shipped for free... actual
shipping cost will be deducted from your credited value.
Damaged or defective items must be reported immediately upon receipt. Failure to report defects or damage within 15 days will nullify this guarantee. Items shipped to the USA do not qualify for this offer.
Return Exceptions:
- Cartridges and styli
- Computer software and items bundled with computer software may not be returned if factory seal is broken on master packaging.
- bulk cable
- fog, bubble, haze or snow juice
- carpeting
- replacement lamps
- LPs, CDs or software that has been unsealed/opened
- slipmats
- clothing
- color media (gel)
- Mouth pieces
- Expendable supplies
- Clearance center/demo items-unless indicated otherwise*
All approved returns must be in new condition with all original boxes, accessories, and packaging or they could be subject to a 25% restocking fee. Gear that has been rack mounted, damaged gear due to misuse, and any product that looks used and cannot be resold as new, will automatically be charged a 25% restocking fee. Ask your sales representative if you are unsure if the fee applies to your return.
All special order items are 100% guaranteed to be free of defects by the manufacturer. Since these item(s) are specifically ordered for you, they cannot be returned for credit or exchange.PAYMENT OPTIONS
- Interac Online
- Interac Online makes paying for goods and
services over the Internet easy. It's immediate and secure, allowing you
to use funds directly from your bank account. PERFECT choice for ordering Gifts and for when you need to Ship to a different address in Canada than where you live. Currently this service is only available to Canadian customers.
- Interac Email Cash Transfer - Our retail location can process this type of payment. This service is currently available from most Major Canadian Banks. Please visit your online banking service to see if they have a link for Interac transfer or Send Money Online. No hassles and very minimal fees when compared to other online services.
- Wire Transfers - We gladly accept telephone wire transfers. Please call us toll Free 1 888 472 0070 for our commercial account information which will be needed in order to process this choice.
- Credit Cards - We gladly accept Visa, Master Card, and American Express with verifiable shipping addresses. For your protection, orders are sent only to the billing address of the cardholder. If you need to ship to a different address than your billing address please contact your credit card company and have them add the additional address or use another payment method such as Interac online or Paypal.
- CREDIT CARDS - INTERNATIONAL CUSTOMERS - Outside Canada/USA - Due to the high risks presented by international credit card systems we currently do not accept credit cards from outside of Canada / USA. We are very sorry for any inconvenience. Please note that overseas shipments can be very expensive and will often far exceed the value of the item you may want to purchase. Before choosing this option please investigate the shipping cost of importing the item from Canada to your country. Your can get shipping quotes to your country by visiting www.canadapost.ca
- PAYPAL - We accept paypal
payments as long as you have a valid and verified account with PayPal.
Order will ship to your PayPal verified address only!
- Checks & Money Orders - Preprinted personal and business cheque orders can be shipped immediately upon verification approval. This process takes a minimum of ten business days and can take up to 14 business days. If you need your order to be shipped in a hurry please consider a different payment method. Orders cannot be released until we have processed your cheque and the waiting period has been served.
- Purchase Orders - For the convenience of our larger business, institutional and government customers, purchase orders will be accepted on a credit approval basis. To qualify for credit approval, you must call our Toll Free Number 1 888 472 0070 to request a credit application. Purchase Orders can be placed by phone providing a confirming fax or mailed copy of the purchase order is received. Minimum $100 for all POs. For more information call us at 1 888 472 0070
- Financing and Business Leasing - Choose the items you would like to purchase by placing them into your shopping cart. Proceed thru the checkout and Choose EZ Payment financing as your payment method. Our finance department will contact you during business hours to arrange for financing or leasing your purchase.
PRIVACY STATEMENT
SAFE AND SECURE
Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
Internet security and the personal information of our customers is something that we take very seriously. We do not sell, assign, lease or otherwise share our customers personal information with any person, legal entities or corporations. Customers may occasionally receive E-mail from our company and may remove their name from our mailing lists at any time by sending us an email or calling our toll free number. All mass email transmissions sent from our company use the Constant Contact Mailing list service. Personal information is guaranteed secure. For more information about our mailing list service you can visit the constantcontact.com website.
HIGH TECH DEFENCE SYSTEMS
We employ the latest encryption and security technology in all areas of acclaim-music.com where you provide us with personal or account information. This is done to protect you from unauthorized use of the information you send to our server. To make sure that your browser includes the latest security features available, download and install the latest version of your favorite browser, Firefox (Mozilla) or Microsoft Internet Explorer. For privacy purposes, once you give us any information relating to you it is stored on a highly secure server that is not accessible via the Internet. We also use GEOTrust software to enable the use of digital certificates. Click on the GEOTrust logo to confirm that we are a secure site.
WARRANTY SERVICE
We offer a first rate on-site warranty service and repair depot for all items purchased thru our retail outlets and online store.
Loaners/Reduced rate rental items (subject to local availability) are available while your equipment is being serviced...should the need arise....we have you covered.
If you have a warranty concern, please contact us at 1 888 472 0070 to obtain a warranty RA number.
Items purchased at one of our retail outlets may be returned in person during business hours.
Items purchased on-line must contact our toll free number and discuss the problem with our customer service team who will then advise you of steps required to complete your warranty service.
Return shipping cost is the responsibility of the customer and your warranty return must include a copy of your original sales receipt or invoice with a detailed explanation of the nature of your issue so that we can make a hasty repair.
Once repaired your item will be returned to you and will ship for free unless oversize or beyond point.
Departments
