FREE SHIPPING OFFER

Free Ground shipping offer applies to prepaid purchases shipped to Canadian destinations and includes FREE insurance of $100.00. Orders must meet the minimum purchase requirement of $199.00 CDN to qualify.

Shipping Delivery Times
All shipping times begin the next business day following order verification. Orders verified after 3PM Eastern Standard Time will be processed the following business day.

Delivery Standards for Free Shipping

• Regional 1-2 business days
  
• National 2-7 business days

All shipping times are estimates only unless you have chosen a guaranteed delivery service (see rush shipping) where shipping times are guaranteed to most major cities in Canada. Many Rural areas do not qualify for guaranteed delivery services. Please call us if you have any questions. Free shipping offer does not apply to music subscriptions, or products being shipped to the USA.

Our Free Ground Shipping Partners include:

Canada Post - For a detailed estimate of shipping time, or tracking your package, please visit the Canada Post Website at
http://www.canadapost.ca

Purolator - For a detailed estimate of shipping time, or tracking your package please visit the Purolator Website at
http://www.purolator.com

Fedex - For a detailed estimate of shipping time, or tracking your package please visit the Fedex website at
http://www.fedex.ca

Pre-orders
Products which can be purchased for pre-order will ship when they launch and we receive stock from our suppliers, and is on a first-come first-serve basis. We will process payment for items immediately and ship upon arrival.

Beyond Point
Some restrictions apply to remote communities which are not serviced regularly by our FREE shipping service. If your address is designated as "beyond point" you will be contacted at time of order verification and all shipping charges will be disclosed to you before shipment.

Oversize packages and some items weighing more than 50lbs (cubed shipping weight) may not qualify for free shipping as they cannot be delivered by normal shipping channels. Oversize items rate quotes are readily available for any item simply by calling our toll free number or by placing your order online. Our customer service team will review your order and will advise you whenever one of your items is classified as an oversized product or you will see a notice appear on the checkout pages. We will never bill you for oversize until you have given us the green light and items will not be shipped until we contact you by telephone to confirm the accuracy of shipping charges for oversize items. Please call us directly if you require further information.
NEW-Free shipping is now available on some oversize items. The item listing will indicate Free shipping on these items.

Air Freight/Rush Shipping Services
Rush / Air service is available by calling 1 888 472 0070 (keep in mind air service is 3-10 times more costly than standard ground rates and is totally optional.) We also offer BPX shipping which is 12-24 hours delivery time to many parts of Ontario and Quebec.Orders requiring RUSH shipping options are subject to all normal shipping charges.

NOTE: Some items may be shipped from our warehouse locations in Toronto or Montreal. These shipments will often be upgraded to Purolator, Fedex, UPS or other premium shipping services at no additional cost to you...however there may be delays in providing up to date tracking as these warehouses can only provide updates to us every 48 hours not including weekends.

In the event of a product return or refused shipment...all shipping charges will be deducted from your credited value.

Canadian Electrical Safety Standards
Important Information!

All products we sell (where applicable) fully comply with all relevant Canadian Electrical Safety Standards. 

Canadian Electrical Safety standards are more stringent than found in other countries around the world.  We want to ensure that the products we sell are safe and we mandate that all of our suppliers comply with these standards. These days many manufactured goods come from overseas markets and offer minimal quality control, let alone safety features. Ensuring that electrical equipment meets Canadian standards ensures that you are not operating in the "grey" and becoming subject to liability should the item fail and cause harm to persons or facilities.

Did you know?
Governments and Government agencies are mandated to check for Electrical Safety Standards under Canadian Law.  This includes, hospitals, schools, arenas, and institutional purchasing. A valid certificate of compliance must be provided upon request for all electrical devices sold in Canada.  Rest assured that all electrical products sold in our retail and mail order operations comply with these standards and should the need arise, certificates will be provided to all relevant parties.

Insurance Requirement: If you own a product which has not met Canadian Electrical safety standards, you could be held responsible for any damages caused by this item.  Insurance regulations have changed over the years and if a non-approved item is found to be the cause of a fire....you will NOT be covered for liability or damages by your insurance company. 

Many stores do not force their suppliers to ensure that the products they sell meet all Canadian Electrical Safety Standards.  We believe that making our customers safe is a number one priority and have been working with every one of our suppliers for many years to make sure that their products meet all Canadian Electrical Safety standards.  If you would like to know more about Canadian Electrical Safety standards,  testing or to review legitimate approval stamps (markings) please visit the following websites.

http://www.esasafe.com/

http://www.esasafe.com/electricalproducts/marks

http://www.csa.ca

Many provinces have different testing services and electrical safety agencies.  Please check with your province's website for relevant electrical processes.

We offer a first rate on-site warranty service and repair depot for all items purchased through our retail outlets and online store.

Loaners/Reduced rate rental items (subject to local availability) are available while your equipment is being serviced under warranty. Should the need arise, we have you covered.

If you have a warranty concern, please contact us at 1 888 472 0070 to obtain a warranty RA number.

Items purchased at one of our retail outlets may be returned in person during business hours. An original copy of your purchase receipt is required will be required for warranty repair service.

Items purchased on-line must contact our toll free number and discuss the problem with our customer service team who will then advise you of steps required to complete your warranty service.

All shipping costs are the responsibility of the customer and your warranty return must include a copy of your original sales receipt or invoice with a detailed explanation of the nature of your issue so that we can make a hasty repair. Items which were received via mail order in non functional condition or which become non functional within 10 days of ownership shall be considered DOA and are eligible for free warranty replacement in most cases. In the event of DOA or non functional within 10 business days, customer is responsible to return the item at their expense and a replacement unit shall be forwarded at no cost to the customer when the defective item is received and processed by our shipping team.

Quality assurance guarantee

If you are not completely satisfied with your purchase from Acclaim Sound and Lighting, simply return it to us within 30 days of the invoice date for a refund or exchange for full merchandise value. 1. Call 1.888 472 0070 for a return authorization number. 2. Re-pack the item in new condition. Please double box item including its original packaging (including all inserts, plastic bags, manuals and accessories) and send it back to us, return postage must be paid by the customer. Products in like new condition will receive an exchange or refund for the full merchandise value. Free shipping and insurance offer amounts will be deducted from your credited value. Damaged or defective items must be reported immediately upon receipt. Failure to report defects or damage within 15 days will nullify this guarantee. Items shipped to the USA do not qualify for this offer.

NOTE: Please do not use DUCK tape when returning packages....clear box tape is the best choice to avoid damage to your packaging.

Return Exceptions:

• Cartridges and styli
• Computer software and items bundled with computer software may not be returned if factory seal is broken on master packaging.
• bulk cable
• fog, bubble, haze or snow juice
• carpeting
• replacement lamps
• LPs, CDs or software that has been unsealed/opened
• slipmats
• clothing
• color media (gel)
• Mouth pieces
• Expendable supplies
• Clearance center/demo items-unless indicated otherwise*

^{* Items which have been marked down (clearance center) or deeply discounted in any way may not be returned without prior written permission unless defective or damaged.}

All approved returns must be in new condition with all original boxes, accessories, and packaging or they will be subject to a 25% restocking fee. Gear that has been rack mounted, damaged gear due to misuse, and any product that looks used and cannot be resold as new, will automatically be charged a 25% restocking fee. Ask your sales representative if you are unsure if the fee applies to your return.

Returns to our retail locations.  Our retail centers frequently have special offers and exclusive savings not available online.  These outlets also have display models and or featured items which may not be eligible for refund.  If you made a purchase at one of our retail locations we will gladly provide you with a 30 day exchange or store credit and all other terms and conditions shall apply.

All special order items are 100% guaranteed to be free of defects by the manufacturer. Since these item(s) are specifically ordered for you, they cannot be returned for credit or exchange.

Holiday Hours

Retail location hours are extended to 6 PM starting Monday, December 7th, and revert to regular on Monday, January 4th 2016.

Warehouse hours remain the same.

Special Retail Store Hours

• December 24
  9AM-2PM
• December 25-27
  CLOSED
• December 31
  9AM-2PM
• January 1
  CLOSED