FREE SHIPPING OFFER
All prepaid orders over $199.00 that have a total cubed shipping weight
of 35lbs or less will ship at no cost to you. Free Ground shipping
offer includes FREE insurance of $100.00. Orders will be shipped
complete unless other arrangements have been made at time of order
processing.
GIANT Shipping Discounts now available!
Many of
the products we sell are big and heavy. In the past, many of these
items did not qualify for free shipping and were subject to standard
shipping amounts. We are pleased to announce our brand new freight
program that rewards you with GIANT discounts from our actual costs. Go
ahead and try out some of the new shipping features. We think you will
LOVE the new rates and programs.
All shipping programs from Acclaim Sound and Lighting now feature these GIANT Shipping DISCOUNTS
which are applied in real time to any order. Freight costs can
actually be higher than the products you want to buy so we make it super
easy and take care of all those complicated calculations for you. Sound Awesome?....we think so! Save up to 70% off standard shipping rates with this new program.
What is Cubed Shipping Weight?
Shipping companies do not use the actual product weight but rather they
use a formula based on the amount of space used in their trucks. This
is called Dimensional weight.
To Calculate Dimensional Weight (example from Purolator)
Measure an item in its factory / shipping carton.
then multiply (Length X Width x Height) and divide that result by 172.80 to get the dimensional weight.
Example an Acoustic Guitar might actually weigh under 10lbs but inside a
box for shipping it would have the dimensions of 51" x 20" x 9"
Using our formula
(51x20x9)divided by 172.80 = 54lbs cubed (even tho actual item weight might be 10-15lbs).
Shipping Delivery Times
All shipping times begin the next business day following order
verification. Orders verified after 3PM Eastern Standard Time will be
processed the following business day.
Delivery Standards for Free Shipping
- Regional 1-2 business days
- National 2-7 business days
All shipping times are estimates only unless you have chosen a
guaranteed delivery service (see rush shipping) where shipping times are
guaranteed to most major cities in Canada. Many Rural areas do not
qualify for guaranteed delivery services. Please call us if you have any
questions. Free shipping offer does not apply to music subscriptions,
or products being shipped to the USA.
Our Ground Shipping Partners include:
Purolator - For a detailed estimate of shipping time, or tracking your package please visit the Purolator Website at
http://www.purolator.com
Fedex - For a detailed estimate of shipping time, or tracking your package please visit the Fedex website at
http://www.fedex.ca
NOTE Fedex does not offer depot locations in most parts of Canada and
is required that you are present at time of delivery. Please check with
Fedex when you have received a tracking number to ensure secure delivery
if you have selected this shipping option.
CanPar - For a detailed estimate of shipping time, or tracking your package, please visit the Canpar Website at
http://www.canpar.ca NOTE Canpar does not offer depot locations in most parts of Canada and is required
that you are present at time of delivery. Please check with Canpar when
you have received a tracking number to ensure secure delivery if you
have selected this shipping option.
Canada Post - For a detailed estimate of shipping time, or tracking your package, please visit the Canada Post Website at
http://www.canadapost.ca
Loomis - For a detailed estimate of shipping time, or tracking your package, please visit the website for Loomis at
https://loomisexpress.com
DHL Courier - For a detailed estimate of shipping time, or tracking your package, please visit the website for DHL at
http://international.dhl.ca
Bus Parcel - Super fast
overnight service to many parts of Ontario and Quebec. Items must be
picked up at the local bus station but if you need it really fast it is a
great option and is often used by courier companies themselves to
transfer packages between cities and towns.
LTL Trucking - Designed for
large shipments. "less than load" means that items will be shipped on a
skid or pallette by transport truck. We use a variety of companies for
this service. Most of these orders are designed for commercial
deliveries with a loading dock. If you need to order big heavy stuff it
will likely be shipped via LTL service. Insurance is limited to 1.00
per pound in most cases. Tailgate fees of up to $200 may be applied on
top of regular shipment charges if no loading dock is available. Large
PA speakers, Pianos, and big bulky items will require this option when
the shipment is over 250 lbs.
Beyond Point / Rural / Remote
If you live on an island OR in a rural/remote community, shipping costs
are substantially higher than regular ground rates. If your address is
designated as "beyond point / rural /remote" you will be contacted at
time of order verification and all shipping charges will be disclosed to
you before shipment and final order acceptance. All beyond point
orders are subject to manual review by our sales team. In a near future
system upgrade this will become an automated feature.
Apartment Buildings
Due to high risk of theft, shipments to apartment units are by default
sent to the closest courier depot when an order is placed via credit
card. If you require a shipment to your apartment please make payment
via e-transfer or Interac or give us a call or email and we can assist.
We can easily make different arrangements for a secure drop off.
Please call or email and we'll be glad to help out.
Oversize/Overweight packages and
some items weighing more than 35lbs (cubed shipping weight) may not
qualify for free shipping as they are much more expensive to ship. We
will heavily discount your shipping cost where items are deemed oversize
or overweight. Oversize items rate quotes are readily available for
any item simply by calling our toll free number or by placing your order
online. Our customer service team will review your order and will
advise you whenever one of your items is classified as an
oversize/overweight product or you will see a notice appear on the
checkout pages. We will never bill you for oversize until you have given
us the green light and items will not be shipped until we contact you
by telephone to confirm the accuracy of shipping charges for oversize
items. Please call us directly if you require further information.
NEW-Heavily discounted shipping is now available on oversize items.
Air Freight/Rush Shipping Services
Rush / Air service is only available by calling us toll free at 1 888 472 0070
(keep in mind air service is 3-10 times more costly than standard ground
rates and is totally optional.) We also offer BPX shipping which is
12-24 hours delivery time to many parts of Ontario and Quebec.Orders
requiring RUSH shipping options are subject to all normal shipping
charges. A quotation will be provided upon request.
NOTE: Some items may be shipped from
our warehouse locations in Toronto or Montreal. These shipments will
often be upgraded to Purolator, Fedex, Canpar, Loomis, DHL, UPS or other
premium shipping services at no additional cost to you...however there
may be delays in providing up to date tracking as these warehouses can
only provide updates to us every 48 hours not including weekends.
In the event of a product return or refused shipment...all free
shipping charges will be deducted at actual cost from your credited
value. Oversize and heavy are only billed for partial amounts at time of
sale. In the event of a product return or refused shipment, items
which have received freight discounts will be charged back against
credited values for the difference between actual cost and originally
billed amounts at time the order was placed.