FREE SHIPPING OFFER

All prepaid orders over $199.00 that have a total cubed shipping weight of 35lbs or less will ship at no cost to you.  Free Ground shipping offer includes FREE insurance of $100.00.  Orders will be shipped complete unless other arrangements have been made at time of order processing.

GIANT Shipping Discounts now available!
Many of the products we sell are big and heavy.  In the past, many of these items did not qualify for free shipping and were subject to standard shipping amounts.  We are pleased to announce our brand new freight program that rewards you with GIANT discounts from our actual costs.  Go ahead and try out some of the new shipping features.  We think you will LOVE the new rates and programs.  
All shipping programs from Acclaim Sound and Lighting now feature these GIANT Shipping DISCOUNTS which are applied in real time to any order. Freight costs can actually be higher than the products you want to buy so we make it super easy and take care of all those complicated calculations for you. Sound Awesome?....we think so!  Save up to 70% off standard shipping rates with this new program.

What is Cubed Shipping Weight?
Shipping companies do not use the actual product weight but rather they use a formula based on the amount of space used in their trucks. This is called Dimensional weight.
To Calculate Dimensional Weight (example from Purolator)
Measure an item in its factory / shipping carton.
then multiply (Length X Width x Height) and divide that result by 172.80 to get the dimensional weight.
Example an Acoustic Guitar might actually weigh under 10lbs but inside a box for shipping it would have the dimensions of 51" x 20" x 9"
Using our formula
(51x20x9)divided by 172.80 = 54lbs cubed (even tho actual item weight might be 10-15lbs).

Shipping Delivery Times
All shipping times begin the next business day following order verification. Orders verified after 3PM Eastern Standard Time will be processed the following business day.

Delivery Standards for Free Shipping

• Regional 1-2 business days
  
• National 2-7 business days

All shipping times are estimates only unless you have chosen a guaranteed delivery service (see rush shipping) where shipping times are guaranteed to most major cities in Canada. Many Rural areas do not qualify for guaranteed delivery services. Please call us if you have any questions. Free shipping offer does not apply to music subscriptions, or products being shipped to the USA.

Our Ground Shipping Partners include:

Purolator - For a detailed estimate of shipping time, or tracking your package please visit the Purolator Website at
http://www.purolator.com

Fedex - For a detailed estimate of shipping time, or tracking your package please visit the Fedex website at
http://www.fedex.ca NOTE Fedex does not offer depot locations in most parts of Canada and is required that you are present at time of delivery. Please check with Fedex when you have received a tracking number to ensure secure delivery if you have selected this shipping option.

CanPar - For a detailed estimate of shipping time, or tracking your package, please visit the Canpar Website at
http://www.canpar.ca NOTE Canpar does not offer depot locations in most parts of Canada and is required that you are present at time of delivery. Please check with Canpar when you have received a tracking number to ensure secure delivery if you have selected this shipping option.

Canada Post - For a detailed estimate of shipping time, or tracking your package, please visit the Canada Post Website at
http://www.canadapost.ca

Loomis - For a detailed estimate of shipping time, or tracking your package, please visit the website for Loomis at
https://loomisexpress.com

DHL Courier - For a detailed estimate of shipping time, or tracking your package, please visit the website for DHL at
http://international.dhl.ca

Bus Parcel - Super fast overnight service to many parts of Ontario and Quebec.  Items must be picked up at the local bus station but if you need it really fast it is a great option and is often used by courier companies themselves to transfer packages between cities and towns.

LTL  Trucking - Designed for large shipments. "less than load" means that items will be shipped on a skid or pallette by transport truck.  We use a variety of companies for this service.  Most of these orders are designed for commercial deliveries with a loading dock.  If you need to order big heavy stuff it will likely be shipped via LTL service.  Insurance is limited to 1.00 per pound in most cases.  Tailgate fees of up to $200 may be applied on top of regular shipment charges if no loading dock is available.  Large PA speakers, Pianos, and big bulky items will require this option when the shipment is over 250 lbs.

Beyond Point / Rural / Remote
If you live on an island OR in a rural/remote community, shipping costs are substantially higher than regular ground rates. If your address is designated as "beyond point / rural /remote" you will be contacted at time of order verification and all shipping charges will be disclosed to you before shipment and final order acceptance.  All beyond point orders are subject to manual review by our sales team.  In a near future system upgrade this will become an automated feature.

Apartment Buildings
Due to high risk of theft, shipments to apartment units are by default sent to the closest courier depot when an order is placed via credit card. If you require a shipment to your apartment please make payment via e-transfer or Interac or give us a call or email and we can assist. We can easily make different arrangements for a secure drop off. Please call or email and we'll be glad to help out.

Oversize/Overweight packages and some items weighing more than 35lbs (cubed shipping weight) may not qualify for free shipping as they are much more expensive to ship. We will heavily discount your shipping cost where items are deemed oversize or overweight.  Oversize items rate quotes are readily available for any item simply by calling our toll free number or by placing your order online. Our customer service team will review your order and will advise you whenever one of your items is classified as an oversize/overweight product or you will see a notice appear on the checkout pages. We will never bill you for oversize until you have given us the green light and items will not be shipped until we contact you by telephone to confirm the accuracy of shipping charges for oversize items. Please call us directly if you require further information.
NEW-Heavily discounted shipping is now available on oversize items.

Air Freight/Rush Shipping Services
Rush / Air service is only available by calling us toll free at 1 888 472 0070
(keep in mind air service is 3-10 times more costly than standard ground rates and is totally optional.) We also offer BPX shipping which is 12-24 hours delivery time to many parts of Ontario and Quebec.Orders requiring RUSH shipping options are subject to all normal shipping charges.  A quotation will be provided upon request.

NOTE: Some items may be shipped from our warehouse locations in Toronto or Montreal. These shipments will often be upgraded to Purolator, Fedex, Canpar, Loomis, DHL, UPS or other premium shipping services at no additional cost to you...however there may be delays in providing up to date tracking as these warehouses can only provide updates to us every 48 hours not including weekends.

In the event of a product return or refused shipment...all free shipping charges will be deducted at actual cost from your credited value. Oversize and heavy are only billed for partial amounts at time of sale.  In the event of a product return or refused shipment, items which have received freight discounts will be charged back against credited values for the difference between actual cost and originally billed amounts at time the order was placed.

Got a question about Ibanez SR400EQM-DEB SR Standard Series 4 String Electric Bass - Dragon Eye Burst? Having a technical issue? Call our store toll free at 1-888-472-0070 Monday to Saturday, 9am to 6pm for advice or support for your purchase.

If you wish you can also contact us via our website.

Canadian Electrical Safety Standards
Important Information!

All products we sell (where applicable) fully comply with all relevant Canadian Electrical Safety Standards. 

Canadian Electrical Safety standards are more stringent than found in other countries around the world.  We want to ensure that the products we sell are safe and we mandate that all of our suppliers comply with these standards. These days many manufactured goods come from overseas markets and offer minimal quality control, let alone safety features. Ensuring that electrical equipment meets Canadian standards ensures that you are not operating in the "grey" and becoming subject to liability should the item fail and cause harm to persons or facilities.

Did you know?
Governments and Government agencies are mandated to check for Electrical Safety Standards under Canadian Law.  This includes, hospitals, schools, arenas, and institutional purchasing. A valid certificate of compliance must be provided upon request for all electrical devices sold in Canada.  Rest assured that all electrical products sold in our retail and mail order operations comply with these standards and should the need arise, certificates will be provided to all relevant parties.

Insurance Requirement: If you own a product which has not met Canadian Electrical safety standards, you could be held responsible for any damages caused by this item.  Insurance regulations have changed over the years and if a non-approved item is found to be the cause of a fire....you will NOT be covered for liability or damages by your insurance company. 

Many stores do not force their suppliers to ensure that the products they sell meet all Canadian Electrical Safety Standards.  We believe that making our customers safe is a number one priority and have been working with every one of our suppliers for many years to make sure that their products meet all Canadian Electrical Safety standards.  If you would like to know more about Canadian Electrical Safety standards,  testing or to review legitimate approval stamps (markings) please visit the following websites.

http://www.esasafe.com/

http://www.esasafe.com/electricalproducts/marks

http://www.csa.ca

Many provinces have different testing services and electrical safety agencies.  Please check with your province's website for relevant electrical processes.

We offer a first rate on-site warranty service and repair depot for all items purchased through our retail outlets and online store.

Loaners/Reduced rate rental items (subject to local availability - first 30 days of warranty period) are available while your equipment is being serviced under warranty. Should the need arise, we have you covered.

If you have a warranty concern, please contact us at 1 888 472 0070 to obtain a warranty RA number.

Items purchased at one of our retail outlets may be returned in person during business hours. An original copy of your purchase receipt is required will be required for warranty repair service.

Items purchased on-line must contact our toll free number and discuss the problem with our customer service team who will then advise you of steps required to complete your warranty service.

All shipping costs are the responsibility of the customer and your warranty return must include a copy of your original sales receipt or invoice with a detailed explanation of the nature of your issue so that we can make a hasty repair. Items which were received via mail order in non functional condition or which become non functional within 10 days of ownership shall be considered DOA and are eligible for free warranty replacement in most cases. In the event of DOA or non functional within 10 business days, customer is responsible to return the item at their expense and a replacement unit shall be forwarded at no cost to the customer when the defective item is received and processed by our shipping team.

Quality assurance guarantee

If you are not completely satisfied with your purchase from Acclaim Sound and Lighting, simply return it to us within 30 days of the invoice date for a refund or exchange for full merchandise value. 1. Call 1.888 472 0070 for a return authorization number. 2. Re-pack the item in new condition. Please double box item including its original packaging (including all inserts, plastic bags, manuals and accessories) and send it back to us, return postage must be paid by the customer. Products in like new condition will receive an exchange or refund for the full merchandise value. Free shipping and discounted shipping offer amounts will be deducted from your credited value. Damaged or defective items must be reported immediately upon receipt. Failure to report defects or damage within 15 days will nullify this guarantee. Items shipped to the USA do not qualify for this offer.

NOTE: Please do not use DUCK tape when returning packages....clear box tape is the best choice to avoid damage to your packaging.

Return Exceptions:

• Cartridges and styli
• Computer software and items bundled with computer software may not be returned if factory seal is broken on master packaging.
• bulk cable
• fog, bubble, haze or snow juice
• carpeting
• replacement lamps
• LPs, CDs or software that has been unsealed/opened
• slipmats
• clothing
• color media (gel)
• Mouth pieces
• Expendable supplies
• Clearance center/demo items-unless indicated otherwise*

^{* Items which have been marked down (clearance center) or deeply discounted in any way may not be returned without prior written permission unless defective or damaged.}

All approved returns must be in new condition with all original boxes, accessories, and packaging or they will be subject to a 25% restocking fee. Gear that has been rack mounted, damaged gear due to misuse, and any product that looks used and cannot be resold as new, will automatically be charged a 25% restocking fee. Ask your sales representative if you are unsure if the fee applies to your return.

Returns to our retail locations.  Our retail centers frequently have special offers and exclusive savings not available online.  These outlets also have display models and or featured items which may not be eligible for refund.  If you made a purchase at one of our retail locations we will gladly provide you with a 30 day exchange or store credit and all other terms and conditions shall apply.

All special order items are 100% guaranteed to be free of defects by the manufacturer. Since these item(s) are specifically ordered for you, they cannot be returned for credit or exchange.

December 4 - January 5

• Retail Location
  • Mon-Fri 9AM-6PM
  • Saturday 12PM-5PM
• Warehouse Location
  • Mon-Fri 10AM-5PM
  • Saturday - 11AM-4PM

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Special Retail Store Hours

• December 23
  12PM-4PM
• December 24 - 25
  CLOSED

• Boxing Week Sale

  (Free Parking and lots of space for camping!)
  December 26 - 29
  9AM-6PM
• December 30
  12PM-4PM
• January 1
  CLOSED

• Due to supplier closures and extreme retail demand, no returns will be accepted during the period
  Dec 26 - Jan 7

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Shipping Deadlines for 2017

All shipping cut-off times require a completed order prior to 2pm on the dates listed. These dates are estimates only as provided by the couriers, and are subject to shipping volumes. We will try really hard to get your holiday package delivered on time.

Please call 1-888-472-0070 if you need rush shipping or special gift requirements.

• FREE Ship to Warehouse/Retail Outlets
  • Dec 23 by 11am
• Purolator Shipping
  • Purolator Ground (free shipping) - Dec 21
  • Canada Next-Day (where available) - Dec 21
  • USA Next-Day (where available) - Dec 21
  • USA via Purolator Ground - Dec 15
• BPX Ontario/Quebec
  • Dec 21 by 3pm
• Fedex Ground
  • Dec 21
• Canada Post Shipping Deadlines
  Within Canada
  • Priority (air) - Dec 21
  • Expedited Parcel - Dec 21
  Outside Canada
  • USA Expedited Parcels - Dec 15
• Canpar
  • Dec 21
• Loomis
  • Dec 21