About Us

Store Location & Information

Who are we?

Acclaim Sound & Lighting is Canada's first and longest-running online musical instrument retailer and one of Canada's first 200 registered domains from 1992, when the internet went from green screen to colour and HTML 1.0.

"Back in those days, the internet URL maxed out at a certain number of letters and could not include the word ‘and’ which made it too long, so we chose www.acclaim-music.com, and we still use it to this day," says Tim Hazelwood, Director of Operations. "We were online before some of the largest companies out there today. Incredibly, most of our early customers are still with us today!"
 
We live at the edge of cutting edge of technology and have pioneered many firsts in our industry, including:
•    The first-ever musical instrument and gear store in Canada
•    The first mobile-friendly website
•    The first store to offer free shipping
•    The first store to accept Interac
•    The first store to offer online financing
•    And so much more.

Our founding principles have always been to provide the best possible products for the best possible price, with our superior customer service being of the utmost importance. No worries if you lost your receipt. Our advanced order system can track your purchases for up to 10 years. Need warranty support or repairs? No problem. Our experts can take care of that for you and more.

Acclaim Sound & Lighting is a pioneer in the Canadian entertainment, stage supply, nightclub, and DJ industry. We are the first, and still the largest, online retailer of professional gear in Canada. Our tech-savvy staff built our website entirely, so if you are looking for a little more than a mail-order, then you have come to the right place. Our expert staff can help you figure out what products you need for churches, theatres, entertainment centers, concert production, studio gear, and everything in between. If it can work on a stage or in a studio, we have the products and expertise to make it happen.

Where the Heck is North Bay?

North Bay is a thriving city with a technology base unequalled in many other parts of Canada. Our business depends heavily on the latest technology to keep in touch with our ever-expanding customer base. North Bay is located on Lake Nipissing, Ontario’s beautiful shores and offers many lifestyle qualities that other Canadian areas cannot replicate. The average commute to work is ten minutes, colleges and schools receive top rankings, and the great outdoors (mosquitoes excepted) are right at your fingertips 24 hours a day. We are centrally located in almost all parts of Canada and the USA, leading to better shipping prices and times to your location. Grab a map of Canada, draw an x through it, and you almost end up on our doorstep ;).

I am not too familiar with your company. Why should I do business with you?

Many stores focus on selling you a product, but we focus on filling your needs with expert advice from people that genuinely understand the gear. Since its inception, our staff have been in this industry, are familiar with the products, and work with thousands of satisfied and repeat customers. They are thoroughly trained, experienced, knowledgeable and can help you wade through the myriad of technology to find the best product for you. Ongoing assistance, training, and advice are always just a phone call away.

Our retail location provides a wide range of Musical Instruments and Accessories.

They also handle Mail Order processing and questions, Sales & Repairs of Musical Instruments, Drums, Guitars, Folk Instruments, Keyboards, Studio & Recording Gear, Microphones, and everything in between. If it works on a stage or in a studio, we likely have it in stock.

Our warehouse location services Rentals, Pro-clients and Contractors, and Installation and Repair Services.

We also handle Sales of PA Systems, Audio Visual, DJ Gear, Stage Lighting, Consulting, Operations, and Logistics. We feature one of the largest Speaker and Lighting showrooms in Canada!

Some great advice from a seasoned pro: "Stay true to your values. Believe in customer service and commitment to quality.  It will pay rewards in the long term and have made our business stay relevant in a world that wants instant gratification."
"We are also very proud of our staff. They consistently deliver incredible customer service as they understand the customers and their needs. They want to ensure that clients have solid and reliable quality gear at their events or in their home. Our staff are patient and take the time to provide assistance and expert advice to clients. A rare commodity in this box store world. They also understand our story and where our principles were derived." The staff truly care about the relationships we have built and go the extra mile. We are all passionate and want to ensure our customers are beyond satsifed.
"When your team is passionate and love what they do on a daily basis, it creates a recipe for long term success."