Warranty & Returns
We are factory authorized dealers for all items that we sell both in-store and online.
We offer in-house warranty service and repair for all items purchased thru our retail outlets and online store.
If you have a warranty concern, please contact us at 1 888 472 0070 to obtain a warranty RA number. Items purchased at one of our retail outlets may be returned in person during business hours. Items purchased on-line must contact our toll free number and discuss the problem with our customer service team who will then advise you of steps required to complete your warranty service. All shipping costs are the responsibility of the customer and your warranty return must include a copy of your original sales receipt or invoice with a detailed explanation of the nature of your issue so that we can make a hasty repair. Reduced rate rentals/loaners (subject to local availability) are available while your equipment is being serviced under warranty...should the need arise....we have you covered.
NON WARRANTY REPAIRS
We have amazing technicians and repair centers that can often make repairs to your gear long after a warranty is expired. Please contact us today to find out more information.
Minimum bench fee labour rates apply to all non warranty repairs.
Quality assurance guarantee
If you are not completely satisfied with your purchase from Acclaim Sound and Lighting, simply return it to us within 30 days of the invoice date for a refund or exchange for full merchandise value. We accept returns and exchanges within 30 calendar days from the date of purchase for unopened product(s) in original condition and packaging. We will even help you to send it back by utilizing our shipping providers which greatly reduces the cost of a return.
1. Call 1.888 472 0070 for a return authorization number.
2. Re-pack the item in new condition. Please double box item including its original packaging (including all inserts, plastic bags, manuals and accessories) and send it back to us, return postage must be paid by the customer.
NOTE: Please do not use DUCK tape when returning packages....clear box tape is the best choice to avoid damage to your packaging.
Factory Sealed Products in like new condition will receive an exchange or refund for the full merchandise value. Free shipping and discounted shipping offer amounts will be deducted from your credited value. Items deemed as "special order" if returned for any reason are subject to a minimum 25% restocking fee. Damaged or defective items must be reported immediately upon receipt. Failure to report defects or damage within 15 days will nullify this guarantee. Items shipped to the USA do not qualify for this offer.
Opened non-defective product returns and exchanges are subject to a minimum 15% restocking fee, and up to 25% restocking fee depending on Manufacturer. Free shipping and discounted shipping offer amounts will be deducted from your credited value. Items with damaged or missing boxes, accessories or manuals are subject to additional costs which are levied per item. Ask your sales representative if you are unsure how these fees may apply to your return.
- Cartridges and styli
- Computer software and items bundled with computer software may not be returned if factory seal is broken on master packaging. No returns on computer software & licenses, opened video games, and opened DVD movies. Due to copyright laws, you may exchange these items for the same title if the original is defective.
- bulk cable
- pickups and related parts items related to musical instruments unless defective.
- electronic repair parts, recone kits, speaker components such as drivers, tweeters.
- fog, bubble, haze or snow juice
- replacement lamps
- LPs, CDs or software that has been unsealed/opened
- color media (gel)
- Mouth pieces
- Expendable supplies
- Clearance Items, Final Sale and Demo items-unless indicated otherwise
Risk of Loss
Risk of loss and title for items purchased from Acclaim-music.com pass to you upon our delivery to the carrier or, if such items must cross an international border, then risk of loss and title pass to you when they clear customs.
Returns, Refunds and Title
Acclaim-music.com does not take title to returned items until the item arrives at our warehouse or distribution centre. At our discretion, a refund may be issued without requiring a return. In this situation, Acclaim-music.com does not take title to the refunded item.
PRODUCT RETURNS - IMPORTANT NOTICE
All returns must be approved IN ADVANCE by our retail team and must have have a valid Return Authorization number (RA NUMBER) assigned by our retail staff. Items shipped back to us without a valid RA number will be refused and returned at your expense. Please ensure your RA number is clearly indicated on the outside of your box in black marker.
Returns to our retail locations. Our retail centers frequently have special offers and exclusive savings not available online. These outlets also have display models and or featured items which may not be eligible for refund. If you made a purchase at one of our retail locations we will gladly provide you with a 30 day exchange or store credit and all other terms and conditions shall apply.
No returns or exchanges are allowed on customized, configure-to-order, special orders, blank media, consumables, clearance items, and products labeled as "No Return" or "Final Sale" under any circumstance.
All special order items are 100% guaranteed to be free of defects by the manufacturer. Since these item(s) are specifically ordered for you, they cannot be returned for credit or exchange.
Your original receipt is required along with a valid ID for all returns, exchanges, and warranty repair services.
All products are covered by manufacturer's warranty unless otherwise noted.
No refunds on labour or installation services.
This Return Policy is subject to change without notice.